Feel Safe Shopping with babysoftmat.com
You can shop at babysoftmat.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. 
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. babysoftmat.com is registered with the Authorize.Net Verified Merchant Seal program.

General Shopping Information

Placing your order
Orders can be placed online from babysoftmat.com. You can browse by category, search by keyword, make selections, fill your shopping cart, and securely complete your purchase online.

Orders can also be placed by telephone, fax, or mail. We can be reached at:

Baby Softmat
Attn: Internet Sales
3220 E. Olympic Blvd.
Los Angeles, CA 90023

P. (800) 950-6088

F. (925) 891-4014

Payment
We accept all major credit cards including Visa, Master Card, American Express and Discover, signature debit cards and gift cards.  Please see our secure shopping policy above for more information.  9.75% Sales tax will be applicable to all sales made in California.

Information Regarding Your Completed Order 

Order Confirmation
Order confirmations are sent within one business day of placing an order. If you do not receive a confirmation e-mail, call 800-950-6088 or e-mail info@babysoftmat.com to confirm your order with our web sales staff.

Checking the status of your order
You may simply reply to your confirmation e-mail or call us at 800-950-6088 and ask for web sales. We are open M—F 9a.m.—5p.m. PST. If you don’t reach us, please leave your name and telephone number. We will respond to your e-mail or telephone call promptly.

Changes or Cancellations to your order
Please call us with changes and cancellations immediately. You can also e-mail this information to us at info@babysoftmat. We will accommodate all changes and cancellations as long as they are received prior to shipping. If these requests are received after shipping has taken place, please refer to our return policy.